Privacy Policy

1. Introduction

Receptabot ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI receptionist services and visit our website receptabot.com.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, company name, and billing information when you sign up for our services.
• Call Data: Phone call recordings, transcripts, and metadata for the purpose of providing our AI receptionist services.
• Usage Data: Information about how you interact with our website and services, including IP address, browser type, and pages visited.
• Communication Data: Records of correspondence when you contact us for support or inquiries.

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve our AI receptionist services
• To process transactions and send related information
• To send promotional communications (with your consent)
• To respond to your comments, questions, and support requests
• To monitor and analyze usage patterns and trends
• To detect, prevent, and address technical issues and fraud

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments. For our Professional and Enterprise customers, we offer HIPAA-compliant services to ensure the protection of sensitive health information.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Call recordings and transcripts are retained according to your account settings and applicable legal requirements.

6. Sharing of Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist us in providing our services (e.g., cloud hosting, payment processing)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

7. Your Rights

Depending on your location, you may have the following rights:

• Access and receive a copy of your personal data
• Request correction of inaccurate data
• Request deletion of your personal data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

8. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our website and improve your experience. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: